Trusted by NZ businesses
We help New Zealand businesses understand how they really work — then identify exactly where AI and automation can create measurable impact.
N16 is led by Kieran Lee (20+ years of operations and management consulting) and Igor Shadoff (AI implementation, automation engineering, and enterprise architecture) — combining strategic clarity with hands-on technical delivery.
Too many businesses chase AI tools before understanding their real bottlenecks. We start by mapping your operations end-to-end, identifying what's holding you back, then showing where AI and automation can create measurable impact.
We work with you through three services: the AI Navigator to find where AI will help, AI OS to set your team up to use it, and AI Build for development work you have already defined.
Understand your processes before chasing technology. Most AI failures are actually process failures.
Prove value in a controlled environment before committing significant time or resources.
End-to-end delivery from strategy through to technical implementation — outcome-focused.
A structured, business-first approach to identifying high-value AI opportunities — grounded in how your organisation actually works.
Map real operations — not how it looks on paper
Grounded in practical, day-to-day operations
Data quality, process maturity, capability, risk
Value, feasibility, and timing — not just hype
A concrete roadmap with actionable next steps
Funding may be available to help reduce the cost of getting started with AI in your business.
Talk to your local RBP provider to find out if your business qualifies.
We map how the work flows, interview the people doing it and review the data behind it, then give you a roadmap of where AI and automation will make a measurable difference.
Explore the AI Navigator →We set your team up to use AI in daily work, with your own workspace, a company operating manual, your everyday tools connected and the first automations built live.
About AI OS →Scoped development for work you have already defined, from integrations and AI agents to custom connections into systems that have no off-the-shelf option.
About AI Build →We start with your goals, challenges, and frustrations. Together we map your processes and identify root causes — not just the symptoms.
With clarity on the real problems, we design practical solutions — a new process, workflow automation, or a whole-of-business operating model.
From delivery support to coaching, we stay as hands-on as you need — ensuring changes stick and your team is set up for lasting success.
You don't need to be "ready" to start. The first step is understanding how your business actually operates. If you have repeatable processes, structured data, and a clear sense of where you'd like to be more efficient, you have enough to begin. The AI Navigator assesses readiness alongside opportunities, so you don't try to bolt AI onto chaos.
A prioritised list of AI and automation opportunities specific to your business, mapped to the processes where they'll create real impact. It includes feasibility, expected value, technical considerations, and a sequenced plan for what to do first. Grounded in how your business actually works — not a list of generic AI use cases.
Common areas include customer enquiry handling, sales quote and proposal generation, internal knowledge management, financial and operational reporting, lead qualification, and document processing. The specific opportunities depend on the business — we surface them through the AI Navigator rather than guess at them.
The AI Navigator can be delivered in as little as one week, but typically runs 3 to 4 weeks — we set the pace to suit each client. It includes process mapping, stakeholder interviews, data review, and prioritisation workshops.
Pricing depends on the size and complexity of the business. AI Navigator engagements may be eligible for co-funding through MBIE's Regional Business Partner (RBP) AI Pilot programme. Eligibility criteria apply. Contact us for a specific quote.
Both. The AI Navigator is our advisory service, and AI OS and AI Build put the work into practice. Strategy is led by Kieran Lee (Founder & Director). Technical delivery, including system architecture, AI agent development, automation engineering and integration with existing tools, is led by Igor Shadoff (Technical Director, AI & Automation).
AI OS sets your team up to use AI in daily work. We set up your own AI workspace under your business domain, build a company operating manual with your team, connect the tools you already use, and build your first automations live with your team. It takes about six weeks, with a review 30 days after we finish.
No. If you already know what you want built, we scope and quote it directly through AI Build. The AI Navigator is the right starting point when you know AI matters but are not yet sure where it fits.
A short discovery call is usually enough to determine whether we're the right fit and what a sensible next step looks like.
Prefer to write first? Send a message using the form.
